Job Overview: We are looking for a dedicated Customer Service Manager to join our team in Faridabad, Haryana. As a key player in our organization, you will be responsible for ensuring exceptional customer service experiences.

Job Details: The Customer Service Manager will oversee a team of customer service representatives, handle customer inquiries and complaints, and work towards improving overall customer satisfaction.

Responsibilities:

• Manage and lead a team of customer service representatives.
• Respond to customer inquiries and resolve issues promptly.
• Develop and implement customer service policies and procedures.
• Monitor customer satisfaction levels and implement strategies for improvement.
• Collaborate with other departments to ensure a seamless customer experience.

Requirements:

• Prior experience in a customer service management role.
• Excellent communication and interpersonal skills.
• Strong leadership abilities.
• Proficiency in customer service software and tools.

Benefits:

• Competitive salary.
• Health and wellness benefits.
• Opportunities for career growth and development.

Other Details: This position offers a rewarding opportunity to make a positive impact on customer satisfaction levels and contribute to the success of our organization in Faridabad, Haryana.

We welcome enthusiastic individuals who are passionate about delivering exceptional customer service to apply for this role. Join us in Faridabad, Haryana and be part of a dynamic team dedicated to customer satisfaction!